Terms & Conditions

Terms & Conditions

Effectiveness date: September 2021

General

The present Terms and Conditions establish the conditions of hiring our professional services (detailed in the “About our Services” section). They must be accepted by the User before confirming the payment of the costs of the services. Said acceptance will be an express and clear statement by the User that he/she/they have read, understood and agreed to be bound by these Terms and Conditions.

The confirmation of payment automatically confers the User the status of Customer and its bonding with these Terms and Conditions (hereinafter, “you”, “your”, “the Customer”).

The Company reserves the right to update these Terms and Conditions, in accordance with new legislative and/or jurisprudential requirements and/or business needs or interests, at any time and without prior notice to the User and/or Customer. The updated version of these Terms and Conditions will be effective immediately, at the same time it is published on this website.

These Terms and Conditions will always be available on this website so that the User and/or Customer can consult them at all times.

The service provision contract may be formalized, at your choice, in any of the languages in which the Terms and Conditions are available on this website, but the English wording will prevail in case of discrepancy between the different versions.

For any doubt or question related to these Terms and Conditions, you can contact us through our Customer Service Department using our Contact form: Contact Form.

About our Services

This website is owned and operated by a private agency that is not affiliated, enforced, operated or owned by the Government.

We offer professional assistance services regarding obtaining different types of Electronic Travel Documents (“your order”) for foreign nationals to visit the destination country, including but not limited to:

Also, we may provide ancillary services when offered on the present website, including but not limited to:

Our professional processing assistance services (hereinafter, “the/our Services”), among others, consist in:

Remarks:

  1. Approval or denial of an Electronic Travel Document application is an exclusive competence of the Immigration Authorities of the destination country, in accordance with their security and/or immigration laws and regulations.
  2. The information to manage your Travel Health Certificate and/or Embassy registration may be obtained from your Electronic Travel Document application form. However, it is also possible that additional information and/or documentation may be requested by email to correctly complete the formality you have selected.
  3. We strongly recommend you to check the personal data and information in your Electronic Travel Document before travelling to the destination country. If you find out that you have made a mistake when completing your application form, please contact our Customer Service Department as soon as possible.

Hiring our Services

Step 1: Select the assistance services of your interest and provide truthful, correct, complete and updated personal data and private information. This is essential as the Electronic Travel Document must match with the current information and situation of the document’s holder.

The ancillary services could be selected at some point before proceeding to the payment page.

Remarks:

Step 2: Accept the “Declaration of the applicant” statement. In this step, you will be allowed to review the personal data and private information provided before going to the payment and you must expressly accept the present Terms and Conditions. For further information, please see the “Technical means for correcting errors” section.

Step 3: Select your preferred payment method among those indicated on our website and/or payment page and enter your payment information.

By confirming the payment of the costs of:

(i) you corroborate your willingness to hire our private assistance services;
(ii) you acknowledge you have been informed and agree with the costs of the Electronic Travel Document of your interest and, when selected, the ancillary services.
Please see the “Costs” section, for further information on this regard.

Please bear in mind the provision of our assistance services will begin once the payment of the costs has been authorized and confirmed. You will receive an email confirming the services you have hired. At this point, the services provision contract is considered formalized and these Terms and Conditions enter into force and are binding on you and the Company.

Costs


The costs of the Electronic Travel Document of your interest and, when selected, the ancillary services will be shown on our website’s payment page, so you can check it before entering your payment information.

A single charge will be made for the total costs. Said charge will include our private fee for the assistance services and, where applicable, the fees charged by the Immigration Authorities for the document.

Our private service fees may change from time to time due to business strategy, objectives, or needs. The new service fees will be effective immediately, at the same time it is published on this website, not being necessary prior notice to Users and/or Customers. However, the new service fee is not retroactive and it will not affect Customers who have already hired our services before the change.

Likewise, please note that the Immigration Authorities can also modify its fees at any time, being a circumstance beyond our reasonable control. You can consult their fees in the About us page of this website.

Please note that we are not responsible for any foreign exchange fees and/or surcharges imposed by your bank or card issuer and will not provide you with any compensation or refund for such circumstances.

Payments


You may use different methods of payments to hire our Services. The payment methods we accept are indicated on our website and/or the payment page of the Services.

Do not attempt to make a payment in a way other than those specified on our website. If you do, we will not be liable for loss of payment or any other damages that may arise from this action.

By confirming the payment of the costs, you acknowledge and confirm that the debit/credit card used in the payment is yours or you are the legitimate holder. Therefore, the Company will not assume any responsibility in case you are not the holder or legitimate holder of the card since this circumstance is beyond our reasonable control. However, if necessary, the Company will provide appropriate cooperation to the Customer and/or law enforcement and/or judicial authorities, for the detection and/or investigation of fraudulent operation(s) linked to the debit or credit card used to make payment of the Services.

Please be informed that:

Technical means for correcting errors


Prior to making payment for the costs of our professional assistance services, you will have an opportunity to review all the personal data and other private information you’ve provided in regards to your Electronic Travel Document and make changes if necessary. If you have made an error, it is important that you correct it before proceeding to the payment page of the costs since documents are submitted with the exact information provided by the applicant.

Please bear in mind that information and documentation provided by you in regard to your Electronic Travel Document must be true, accurate, complete, and updated. No information, document, or statement provided can be untrue, false, incorrect, incomplete, or, otherwise misleading. Failure to comply could affect the result (approval or rejection) of said document.

Refund Policy


Customer satisfaction is one of the Company’s priorities. Consequently, we offer our customers the option to apply for a refund in the event that they are not satisfied with our professional assistance services.

If you wish to request a refund, you will need to complete and submit the contact form in the link below, stating clearly the reason for the refund: Contact Form

The refund request will be evaluated within 72 hours since its receipt. Our Customer Service Department will review the reasons and the particular circumstances of your case to assess the approval or denial of the refund requested. In any case, the customer will be informed of the outcome of his/her request.

The Customer must make the refund request within a maximum period of 120 days of receiving our email confirming successful payment for our professional services. After this period of time, no refunds will be approved, except in particular cases, depending on the circumstances of the Customer.

Remarks:

The refund will be issued within 72 hours from the receipt of the request via the same payment method that the customer has used to pay for our professional services.

Withdrawal Right and Cancellation


In accordance with the exceptions established by the currently applicable laws and regulations, being the Electronic Travel Document a clearly personalized document, as they contain your personal data and information as an applicant, the Customer cannot exercise the right of withdrawal.

Notwithstanding the foregoing, you may cancel the provision of our professional assistance services, provided that you have not received your Electronic Travel Document on your contact email.

The cancellation request must be made to our Customer Service Department, through our Contact form.

If cancellation is possible and accepted, we will refund you all the charges made when you hired our Services in accordance with our Refund Policy.

Please be aware that the Company reserves the right to cancel the assistance services if you commit any of the acts described below:

willingly provide fraudulent, erroneous, incomplete and/or inaccurate information and/or documentation;
fails to comply with any of our instructions regarding the Electronic Travel Document and/or the ancillary services;
and/or not respond to our information and/or failing to provide information and/or documentation required to submit the Electronic Travel Document and/or, where appropriate, information and/or documentation required by the Government issuing the document;
breaches any part of these Terms and Conditions.
Also, the Company reserves the right to cancel the submission of an Electronic Travel Document application if the applicant does not meet the eligibility requirements established by the Government.

If the Company cancels the submission of an Electronic Travel Document application for the reasons above mentioned, the charges made for the provision of our professional services will not be reimbursed to the applicant.

Exemption from Responsibility

Likewise, the Company will not be held responsible if:


Applicable Law and Jurisdiction


These Terms and Conditions shall be governed by and construed in accordance with the currently applicable United States of America law.

In case of controversy or disagreement between the Customer and the Company arising from these Terms and Conditions, both parties agree to submit their resolution, at their free choice and expressly waiving any other jurisdiction to which they may be entitled, to the competent Courts and Tribunals of the place of residence of the Customer.

The nullity, total or partial, of any of the provisions of these Terms and Conditions, will not affect the validity of the other provisions.

The non-exercise by the Company of any right provided or derived from these Terms and Conditions shall not be construed, under any circumstances, as a waiver of said right, unless expressly and in writing waived by our company or legal prescription of the action that in each case corresponds according to the applicable current legislation.

Customer Service


We have a 24/7 multilingual Customer Service Department to facilitate communication between you and our Company. You can contact it by different means: help@eticketmigracion.com, or through our Contact Form

Our Customer Service Department will be in charge of answering questions, suggestions, and/or complaints regarding the Services offered through this website and, where appropriate, managing the refund requests received.

Please note that:

We carefully process each individual question/email, so we will respond to you in the shortest time frame possible and, in any case, within the deadline established by the applicable laws and regulations.


For security reasons, the Customer Service Department may ask you to provide personal data and/or information in order to verify your identity as our Customer, before proceeding to address your request.