Privacy Policy

Privacy Policy

Effectiveness date: September 2021


We are (hereinafter, “the Company”, “We”, “Us” and the like) firmly committed to regulatory compliance and the privacy and protection of personal data. Accordingly, in the present Privacy Policy, the Users (hereinafter, individually referred to as “the User”, “the Customer” and jointly referred to as “you”, “your”) of this website will find all the relevant information to better understand what we do with their personal data. In this sense, please be aware that if you confirm the payment of our professional services, you automatically acquire the status of Customer and are linked to our Terms and Conditions

We may update this Privacy Policy according to new legislative or jurisprudential requirements and/or business needs, among others. Any update or modification of the present Privacy Policy will be considered applicable from the moment of its publication on the website. Therefore, the User is recommended to review this Privacy Policy regularly.

Please bear in mind that in order to access and use our website you must be an adult and have the legal capacity to enter into contracts, according to the applicable national laws and regulations of your country of birth and/or residence.

Without affecting your rights under the current applicable legislation, the present Privacy Policy is not contractual or part of your contract with us.

What does personal data mean?
For the purposes of this Privacy Policy, «personal data» means all data that identifies you or that could be used to identify you, such as your contact details (your full name, date and place of birth, email/postal address, and signature) and/or other information such as how you use our website or your IP address.

Who is your personal data controller?
The Company stated in our Terms and Conditions will be the controller of your personal data collected in the following circumstances (among others): when you browse our website, you fulfill the Electronic Travel Authorization application, you contact our Customer Service Department, etc.

When does this Privacy Policy apply?
This Privacy Policy applies to the personal data that we collect, use, and process from you as a User of our website and/or Customer.

Our website may contain icons and/or links to redirect you to websites of third parties. Please note that these third-party websites are not operated by us, so we cannot assume any responsibility for the information and content provided on them and/or the correct provision of the functionalities and/or services offered by these third parties, since we have no control over them. These third-party websites are bound by their own Cookie and Privacy Policies.

What personal data do we collect?

The personal data we collect from and about you is as follows:

Please be informed that you will only be required to provide the personal data and information that is strictly necessary to fulfill the purposes explained below. Therefore, if you provide us with more information than the one expressly required, you consent to its processing for the informed purpose/s for which you are sending it.

The User must provide accurate, updated and complete personal data and/or private information in order to properly submit his/her Electronic Travel Authorization application and/or to manage his/her information and/or support request. We will not assume any type of responsibility for circumstances that are beyond our reasonable control, such as being provided with erroneous, incomplete, and/or fraudulent information from the User.

If you provide us with personal data of third parties, whether these be minors or adults, you assure us that you have informed them about the purposes for which their personal data will be processed by the Company and that you have obtained their prior and express consent to communicate us their personal data.

If you provide us with the personal data of a minor, you assure us that you are his/her parent and/or legal guardian.

Moreover, please note the following:

What do we use your personal data for?

Your personal data is processed for the following purposes:

What is the legal basis for processing your personal data?
We only process your personal data when there is a legal basis for doing so. The legal basis will depend on the reason why we collect and process your personal data. In almost all cases, the legal basis will be:

How long do we keep your personal data for?
We will process your personal data for as long as necessary to fulfill the purposes for which it was collected and, after that, your personal data will be retained, duly securely blocked, for the necessary period we need to keep it. For example, it will be kept for as long as necessary to comply with our legal obligations and/or address possible claims related to the professional services we have offered; to finish the investigation of a fraudulent or illicit activity detected; to retain the Cookies’ information providing that you do not revoke its consent, etc. Once the necessary retention period has ended, your personal data will be securely deleted from our information systems.

Furthermore, if you had provided us with your consent to process your personal data for specific purposes, note that you can withdraw said consent at any time. Upon receiving your withdrawal request, we will proceed to delete your personal data.

With whom do we share personal data?
Your personal data will be processed and/or shared in the following circumstances:

How do we protect your personal data?
Your personal data is securely stored in our information systems and we have established the appropriate technical and organizational measures in order to ensure the confidentiality and integrity of your personal data and to protect it against unauthorized or unlawful processing and/or accidental loss, destruction or damage.

Likewise, we have taken reasonable measures to guarantee that all our staff, as well as the suppliers or partners with access to your personal data, have received adequate information and/or training regarding their obligations concerning the processing of the personal data of our Users and/or Customers to which they have access to for the specific purposes previously mentioned.

Although we will do our best to guarantee the protection of your personal data transmitted through our website and/or that you may provide us with by others means such as email or phone, please bear in mind that you should also take precautions to keep your personal data safe, e.g you must not enter or confirm bank details by means of fake messages and/or websites.

What rights do you have and how can you exercise them?
You may exercise your rights of access, rectification, erasure, restriction of the processing, objection, as well as the right to the portability of your personal data, with a written request addressed to us, sent by email to: or by means of our Contact Form

You may modify the “privacy settings” of your web browser to set up tracking cookies at any time. Also, you can install programs or add-ons to your browser, known as «Do Not Track» tools, which will allow you to choose the Cookies you want to allow.

Your data protection right request will be responded to within one (1) month; but occasionally, this period may be extended by two (2) further months where necessary, taking into account the complexity and/or the number of requests you may have made. In this case, we will notify you of such an extension together with the reasons for the delay.

When you consider it appropriate, you have the right to lodge a complaint before the corresponding Supervisory Authority, e.g if you consider that your data protection rights have not been adequately addressed.

We use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and read its privacy policy at

We remain at your disposal for any doubts or questions you may have about the present Privacy Policy or about the processing of your personal data, so don’t hesitate to contact us: